This Privacy Policy explains what information Lou Wok Rice House collects through louwok.com, how we use it, and your choices.
When you place an order or submit a catering inquiry, we collect the information you provide directly: your name, phone number, email address, order or event details, and any notes you include. We do not collect payment card information directly — card payments are processed securely by Square.
We use your information to fulfill and confirm orders, send pickup-ready notifications, follow up on catering inquiries, and respond to questions you send us. We do not use your information for anything beyond communicating about your own order or inquiry.
No mobile phone numbers or opt-in consent data collected for text messaging purposes are shared with, sold to, or rented to any third party or affiliate for marketing or promotional purposes. This information is used solely to send you the order and catering messages described in these policies. Standard message and data rates may apply, and you can opt out at any time by replying STOP.
We share limited order information with the service providers that power this site's functionality: Square (payment processing), and our messaging/email providers (to deliver order and catering notifications on our behalf). If you order through DoorDash, Grubhub, or Uber Eats, your information is collected and handled under that platform's own privacy policy, not ours.
We retain order and inquiry information only as long as reasonably needed to fulfill your order, respond to your inquiry, and maintain basic business records. We take reasonable measures to protect your information but cannot guarantee absolute security of any data transmitted online.
This site is not directed at children under 13, and we do not knowingly collect information from children under 13.
We may update this policy from time to time; the "Last updated" date above will reflect the most recent revision.
Questions about this policy or your information? Reach us at support@louwok.com.